Refund and Cancellation Policy
Last updated 7 October 2026
Programmes are refundable until you sign the access agreement and start. VIP can be cancelled at any time, but payments already made are not refunded.
| Product | Refunds | How to cancel |
|---|---|---|
| Programme or Full Programme | In full within 14 days of purchase if you have not signed the access agreement or opened it. Not refundable once you have started. | Email ptp@patiencetoprofit.com before you start |
| Pre-order (not yet released) | In full at any time before it is released and you have started it | Email ptp@patiencetoprofit.com |
| VIP Membership | Payments already made are not refunded once VIP has started | Cancel any time from your account; you keep VIP to the end of the month paid for and are not charged again |
| 1-1 Mentorship | Not refundable once the first session has taken place | Email ptp@patiencetoprofit.com at least 3 days before a session to move it |
Programmes
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel. Before a programme opens, the portal asks you to request immediate access and to confirm you understand that you lose the right to cancel once it opens. Once you have signed and the programme has opened, it is not refundable.
VIP
At checkout you ask for your membership to start straight away and confirm that VIP payments are not refunded once access has started. You can cancel at any time: your access continues to the end of the period you have paid for, and you will not be charged again. We do not give partial refunds for unused days.
Mentorship sessions
To move a session, give at least 3 days' notice and you keep the session. If PTP moves a session, you keep it. A session missed without telling us beforehand counts as completed, and the programme moves on to the next one.
If something is wrong
If a programme does not work or is not as described, tell us at ptp@patiencetoprofit.com. We will fix it, and if we cannot, we will offer a refund or partial refund as the law requires. This does not affect your legal rights.
Chargebacks
Please contact us before contacting your bank; most problems are solved within a day. If a chargeback is opened, access to all PTP products is suspended while it is resolved, and we will provide your signed agreement and access records to the bank.
How refunds are paid
Approved refunds go back to the original payment method within 14 days.